Safety & Security
Committed to the safety and security of our talents, clients and event attendees.
“We are dedicated to monitoring high-risk events with increased vigilance. Thanks to our security tools and procedures, such as Global Warning Systems and our proprietary Event Safety and Sustainability Tool, we analyse potential threats in the countries in which our projects are executed. Based on the results, we minimise key risk factors, add additional precautions and develop crisis evaluation procedures. We are constantly improving our practices to ensure that our attendees and talents are always up-to-date and more importantly are safe.”
Emmanuel André, Global Health, Safety & Sustainability Director
Our strategy is based on the following commitments:
Dedicated Health and Safety Team
Based in Geneva, our programme is managed by our Global Health, Safety & Sustainability Director, Emmanuel Andre, a Certified Safety Engineer. Emmanuel oversees a team of 45 Health and Safety Coordinators who are responsible for ensuring safe and secure operations around the world.
We have developed both basic and advanced level training for our office and event staff. To make the training more effective, we have used the concept of “gamification” to create a health and safety game that educates our event teams to consider risks and appropriate proactive and reactive risks.
Safe working environments
Our local offices follow security procedures that ensure safe and secure operations for our employees around the world. This include fire protection system, first aid procedures, training our staff and ensuring their safety.
All our events are assessed for security and sustainability risks. We assess them through our internal event audit tool and security checklists. Potential risks are managed either locally or with the help of our security experts.
In 2018, we launched an update version of our event audit tool, covering more questions related to sustainability and data protection and duty of care components.
Over the last few years we have been focusing on terrorism aspects and have developed additional awareness campaigns and training programmes.
Duty of care
The safety of our talents and events is a top priority for MCI and we continuously work towards improving our processes in this area. We subscribed to Global Warning System (GWS) Services for our global talents, which provides automated security alerts and safety information on users’ smartphones while they are abroad. By hitting the SOS button our talents can inform our Global Health, Safety & Sustainability Director, Emmanuel André, of an emergency so that assistance can be provided.
Additional procedures are in place for employees travelling to high-risk destinations and appropriate measures are taken to protect them from harm.
Business Continuity and Crises Management
We have developed and implemented our own Business Continuity plans. Our leadership teams are trained and provided with the tools to implement an advanced business continuity and crisis management plan in the event of an emergency. We test and train our leadership teams with crisis management live exercises several times a year. We have extended these exercises to our project managers.
Data and Information Security
We have put in place effective policies and technical controls to safeguard all information collected by MCI throughout our operations.
MCI is accustomed to complying with strict data protection regulations. Our in-house Data Protection Officer together with our Vice-President Information Technology regularly review our policies and standards in response to changes in our business, technology, infrastructure and new regulations.
This year, we have updated and aligned our processes and systems following the introduction of the European Union’s General Data Protection Regulation (GDPR). Local GDPR Referents were appointed, new guidelines, action and escalation plans as well as Data Privacy code of conduct were successfully launched, together with training sessions.
In addition, as part of our onboarding programme, we provide IT security training for new talents joining MCI and run regular awareness campaign on fraud and phishing alerts. All policies and best practices are available at any time on our intranet.
Cyber security is also becoming a threat for many industries, including the event industry. In 2018 we produced a report dedicated to cyber security in the event industry prepared by Laurence Julliard, MCI ICT Business Director and Emmanuel André, Group Health, Safety and Sustainability Director. You can download a copy here.