Progress Report & Key Performance Indicators

Progress Report

We have defined the following priorities to reach by 2020:

Tracking Performance

To understand how we manage performance and track our success, please explore the following three areas. They show the annual key performance indicators, highlighting the progress we have made since 2016 as well as areas where we have challenges.

Key Performance Indicators 2019 - People

Action AreasProgress 2016Progress 2017Progress 2018DevelopmentProgress 2019
Permanent employees turnover12.8%12.9%12.7%increase16.3%
Talent satisfaction with their work at MCI7.5 out of 10 7.5 out of 10 7.67 out of 10decrease7.53 out of 10
Gender balance of women in senior management39%38%41%increase52%
Hours of development and learning 4,7521,0331,131increase1,464
Hours of training offered in Health and SafetyNANA300+no change300+
Pro-bono and community service per talent per year2,80 hours / employee
5,372 hours total
2,84 hours / employee
6,317 hours total
3,16 hours / employee
7,816 hours total
decrease2,51 hours / employee
5,925 hours total
Fundraising by MCI Talent (direct)€ 28,670 € 21,846 € 21,425increase€ 24,402
Fundraising by MCI through pro-bono consulting (indirect)€ 3,925,077 € 1,471,653 € 1,855,404increase€ 5,800,254

Key Performance Indicators 2019 - Planet

Action AreasProgress 2016Progress 2017Progress 2018DevelopmentProgress 2019
Carbon emissions per talent3.7 tons CO2e/talent3.3 tons CO2e/talent3.8 tons CO2e/talentincrease7.51 tons CO2e/talent*
Number of our offices supplied by renewable energy32%33%27%no change27%
Offices with recycling programme in place66%85%85%increase97%
Percentage of events assessed for sustainability, health and safety risks74%69%59%decrease49%

* Increase due to new measurement methodology and factoring in our digital carbon footprint (read more).

Key Performance Indicators 2019 - Profit

Action AreasProgress 2016Progress 2017Progress 2018DevelopmentProgress 2019
Total Turnover (Millions of Euros)404,1420,6431,3increase542
Gross margin
(Millions of Euros)
Corporate investment in sustainability (Euros)135,000135,000145,000increase165,000
Client projects delivered about sustainability or with an integrated sustainability approachNANA40increase89
Number of offices with sustainability plans and reporting73%48%73%no change73%

Office Scorecard / Progress Reports

Alongside our KPI’s we have been utilising our Office Scorecard (called Progress Report) – a strategic performance management tool, renamed Progress Report – to benchmark office results in sustainability.

The report tracks the sustainability performance of individual offices against their peers.

It analyses 5 areas:

  • Office Operations
  • Event Operations
  • Governance
  • Talent and Community
  • Sales

Summary of 2019

In 2018, to align with our revised sustainability approach and objectives (incl. SDGs), we had to make adjustments to cover the information we need to track and the goals we want to achieve in priority.


  • 73% of our offices completed the progress report (100% of our larger offices)  
  • 66% average performance in Office Operations
  • +12% on the Sales & Marketing performance (more proposals integrating a sustainability approach)
  • The number of hours for time invested in volunteering has decreased; however, we more than tripled the amount of money raised for charity and community projects.

These improvements are very encouraging as they show that more and more of our offices have a sustainability plan in place and implement sustainability SOPs into their operations and ways of working.

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