Progress Report & Key Performance Indicators
Progress Report
We have defined the following priorities to reach by 2020:
Tracking Performance
To understand how we manage performance and track our success, please explore the following three areas. They show the annual key performance indicators, highlighting the progress we have made since 2016 as well as areas where we have challenges.
Key Performance Indicators 2019 - People
| Action Areas | Progress 2016 | Progress 2017 | Progress 2018 | Development | Progress 2019 |
|---|---|---|---|---|---|
| Permanent employees turnover | 12.8% | 12.9% | 12.7% |  | 16.3% |
| Talent satisfaction with their work at MCI | 7.5 out of 10 | 7.5 out of 10 | 7.67 out of 10 |  | 7.53 out of 10 |
| Gender balance of women in senior management | 39% | 38% | 41% | | 52% |
| Hours of development and learning | 4,752 | 1,033 | 1,131 | | 1,464 |
| Hours of training offered in Health and Safety | NA | NA | 300+ |  | 300+ |
| Pro-bono and community service per talent per year | 2,80 hours / employee 5,372 hours total | 2,84 hours / employee 6,317 hours total | 3,16 hours / employee 7,816 hours total | | 2,51 hours / employee 5,925 hours total |
| Fundraising by MCI Talent (direct) | € 28,670 | € 21,846 | € 21,425 | | € 24,402 |
| Fundraising by MCI through pro-bono consulting (indirect) | € 3,925,077 | € 1,471,653 | € 1,855,404 | | € 5,800,254 |
Key Performance Indicators 2019 - Planet
| Action Areas | Progress 2016 | Progress 2017 | Progress 2018 | Development | Progress 2019 |
|---|---|---|---|---|---|
| Carbon emissions per talent | 3.7 tons CO2e/talent | 3.3 tons CO2e/talent | 3.8 tons CO2e/talent | | 7.51 tons CO2e/talent* |
| Number of our offices supplied by renewable energy | 32% | 33% | 27% | | 27% |
| Offices with recycling programme in place | 66% | 85% | 85% | | 97% |
| Percentage of events assessed for sustainability, health and safety risks | 74% | 69% | 59% | | 49% |
* Increase due to new measurement methodology and factoring in our digital carbon footprint (read more).
Key Performance Indicators 2019 - Profit
| Action Areas | Progress 2016 | Progress 2017 | Progress 2018 | Development | Progress 2019 |
|---|---|---|---|---|---|
| Total Turnover (Millions of Euros) | 404,1 | 420,6 | 431,3 | | 542 |
| Gross margin (Millions of Euros) | 146.5 | 157.2 | 163.2 | | 179.6 |
| Corporate investment in sustainability (Euros) | 135,000 | 135,000 | 145,000 | | 165,000 |
| Client projects delivered about sustainability or with an integrated sustainability approach | NA | NA | 40 | | 89 |
| Number of offices with sustainability plans and reporting | 73% | 48% | 73% | | 73% |
Office Scorecard / Progress Reports
Alongside our KPI’s we have been utilising our Office Scorecard (called Progress Report) – a strategic performance management tool, renamed Progress Report – to benchmark office results in sustainability.
The report tracks the sustainability performance of individual offices against their peers.
It analyses 5 areas:
- Office Operations
- Event Operations
- Governance
- Talent and Community
- Sales
Summary of 2019
In 2018, to align with our revised sustainability approach and objectives (incl. SDGs), we had to make adjustments to cover the information we need to track and the goals we want to achieve in priority.
- 73% of our offices completed the progress report (100% of our larger offices)
- 66% average performance in Office Operations
- +12% on the Sales & Marketing performance (more proposals integrating a sustainability approach)
- The number of hours for time invested in volunteering has decreased; however, we more than tripled the amount of money raised for charity and community projects.
These improvements are very encouraging as they show that more and more of our offices have a sustainability plan in place and implement sustainability SOPs into their operations and ways of working.
Get in touch
MCI UK have been supporting the incredible Royal National Lifeboat Institution (RNLI) throughout 2019. This charity saves lives at sea 24 hours a day, and solely relies on volunteers and supporters to run their lifesaving service.
Promoting Mental Wellbeing
MCI France Team and our partner Hilton Hotels & Resorts joined forces to clean up the streets of Paris city. This “Clean Walk” was a great opportunity to raise awareness on waste reduction and recycling.
Growing Moustaches for the good cause
Our Spain team got together to be part of the Blood Donor Marathon in Barcelona.
MCI Spain Talents donated 500 new blankets to the non-profit foundation Fiet Gratia, an organization which objective is to create opportunities for social and economic development to the most disadvantaged.
Talents from MCI Baltimore rolled up their sleeves to help 
Leaving A Positive Legacy
MCI Australia has been a long-term supporter of the Nelune Foundation, one of the country’s three national charities. Once again in 2019, the team provided pro-bono assistance to the Foundation on their annual fundraising event, the Lilac Ball. This year’s edition was a huge success, raising over €1,2 million to support the Foundation’s mission. The event’s great outcome will boost the Foundation’s efforts in providing psychological and practical support for public hospital and underprivileged cancer patients. It will also help funding research fellowship and building a new Survivorship Centre at Randwick Hospital for cancer survivors.
Few days later, MCI Australia team made another great success at Little Big Steps annual fundraising gala. Little Big Steps works to provide help, encouragement, hope and better health to kids with cancer. For this year’s event, MCI provided pre-event and onsite management, as well as design work for the NGO. The gala, held on 12 September, was a sell-out event with 270 guests attending and a staggering €50,000 raised.
In 2019, MCI Brussels partnered with Familie Redlich to organise the second edition of the travelling exhibition “Ocean Plastics Lab” (OPL) in Brussels. This initiative launched by the German Federal Ministry of Education and Research with the support of the European Commission and the German Marine Research Consortium aimed at showcasing the contribution of sciences to understand and tackle the problem of plastic pollution in the oceans.
eva and Dorier Switzerland joined forces to bring the Swiss Red Cross Ball to life last October. For the 2019 Ball, the theme ‘Brighten the Lives of Our Elders’ aimed at assisting vulnerable elderly people in Armenia and Geneva. The 17th edition of the gala held in Geneva was attended by more than 500 guests, including many Swiss and international celebrities.
In December 2019, UNHCR, the UN Refugee Agency and the Government of Switzerland have jointly hosted the first Global Refugee Forum (GRF), co-convened by Turkey, Germany, Ethiopia and Costa Rica.
The MCI Malaysia team dedicated some of their time to organise a youth football challenge with grassroot development in mind. The MCI team invited 28 football clubs and paid personal visits to orphanage homes and under-privileged communities, invited them, funded their transportation and provided them food allowance so that they could also participate in the game.
Given the real success and positive feedback from everyone involved, MCI Nordics reconducted the experience for the Autumn school break. Families were welcomed at a spa hotel in central Stockholm. The first part of the day was dedicated to games, with a soap bubble artist and magicians. After lunch, the “cinema” room opened up, starring “Alvin and the Chipmunks” movie with some popcorn. The day was full of laughter, smiles and excitement.
On Human rights Day, MCI Geneva lent its expertise to the first edition of the Young Activist Summit. An occasion that brought together a panel of young female activists led by 2018 Nobel Peace Prize winner, Nadia Murad.
Recognising Australia’s sustainable excellence