Progress Report & Key Performance Indicators

Progress Report

We have defined the following priorities to reach by 2020:

Tracking Performance

To understand how we manage performance and track our success, please explore the following three areas. They show the annual key performance indicators, highlighting the progress we have made since 2015 as well as areas where we have challenges.

Key Performance Indicators 2018 - Profit

Action AreasProgress 2015Progress 2016Progress 2017DevelopmentProgress 2018
Total Turnover (Millions of Euros)402.4404.1420.6increase434.1
Gross margin
(Millions of Euros)
Corporate investment in sustainability (Euros)165,000135,000135,000increase145,000
Number of offices with sustainability plans and reporting73%73%48%increase73%

Key Performance Indicators 2018 - Planet

Action AreasProgress 2015Progress 2016Progress 2017DevelopmentProgress 2018
Carbon emissions per talent3.1 tons CO2e/talent3.7 tons CO2e/talent3.3 tons CO2e/talentincrease3.8 tons CO2e/talent
Number of our offices supplied by renewable energy27%32%33%decrease27%*
Offices recycling 3 waste streams or more80%66%85%no change85%
Percentage of events assessed for sustainability, health and safety risks87%74%69%decrease59%

* Slight decrease in 2018 since our offices in the US have been added the calculation.

Key Performance Indicators 2018 - People

Action AreasProgress 2015Progress 2016Progress 2017DevelopmentProgress 2018
Number of talents1,7751,9172,224increase2,470
Permanent employees turnover16.2%12.8%12.9%decrease12.7%
Talent satisfaction with their work at MCI6.6 out of 10 7.5 out of 10 7.5 out of 10 increase7.67 out of 10
Gender balance of women in senior management38%39%38%increase41%
Hours of development and learning 5,9714,7521,033increase1,131
Percentage of project managers trained in health and safety35%53%30%no change30%
Pro-bono and community service per talent per year4.24 hours/employee
5,970 total
3,60 hours / employee
5,372 hours total
3,68 hours / employee
6,317 hours total
increase3,77 hours / employee
7,816 hours total
Fundraising by MCI Talent (direct)€ 129,108€ 28,670 € 21,846decrease € 21,425
Fundraising by MCI through pro-bono consulting (indirect)Not measured€ 3,925,077 € 1,471,653increase € 1,855,404

Office Scorecard / Progress Reports

Alongside our KPI’s we have been utilising our Office Scorecard (called Progress Report) – a strategic performance management tool, renamed Progress Report – to benchmark office results in sustainability.

The report tracks the sustainability performance of individual offices with more than 15 employees against their peers.

It analyses 5 areas:

  • Office Operations
  • Event Operations
  • Governance
  • Talent and Community
  • Sales

Summary of 2018

In 2018, to align with our revised sustainability approach and objectives (incl. SDGs), we had to make adjustments to cover the information we need to track and the goals we want to achieve in priority.


  • 73% of our offices completed the progress report (100% of our larger offices)  
  • 78% average performance in Office Operations
  • 63% average score in Talent and Community
  • 24% increase in time invested in volunteering (close to an additional 1,500 hours compared to 2017)

Encouraging Improvement


These improvements are very encouraging as they show that more and more of our offices have a sustainability plan in place and implement sustainability SOPs into their operations and ways of working.

The number of hours dedicated to giving back to the community also shows that our talents truly care and feel responsible for making a difference.

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