Progress Report & Key Performance Indicators
Progress Report
We have defined the following priorities to reach by 2020:
Tracking Performance
To understand how we manage performance and track our success, please explore the following three areas. They show the annual key performance indicators, highlighting the progress we have made since 2015 as well as areas where we have challenges.
Key Performance Indicators 2018 - Profit
| Action Areas | Progress 2015 | Progress 2016 | Progress 2017 | Development | Progress 2018 |
|---|---|---|---|---|---|
| Total Turnover (Millions of Euros) | 402.4 | 404.1 | 420.6 |  | 434.1 |
| Gross margin (Millions of Euros) | 147.4 | 146.5 | 157.2 | | 165.9 |
| Corporate investment in sustainability (Euros) | 165,000 | 135,000 | 135,000 | | 145,000 |
| Number of offices with sustainability plans and reporting | 73% | 73% | 48% | | 73% |
Key Performance Indicators 2018 - Planet
| Action Areas | Progress 2015 | Progress 2016 | Progress 2017 | Development | Progress 2018 |
|---|---|---|---|---|---|
| Carbon emissions per talent | 3.1 tons CO2e/talent | 3.7 tons CO2e/talent | 3.3 tons CO2e/talent | | 3.8 tons CO2e/talent |
| Number of our offices supplied by renewable energy | 27% | 32% | 33% |  | 27%* |
| Offices recycling 3 waste streams or more | 80% | 66% | 85% |  | 85% |
| Percentage of events assessed for sustainability, health and safety risks | 87% | 74% | 69% | | 59% |
* Slight decrease in 2018 since our offices in the US have been added the calculation.
Key Performance Indicators 2018 - People
| Action Areas | Progress 2015 | Progress 2016 | Progress 2017 | Development | Progress 2018 |
|---|---|---|---|---|---|
| Number of talents | 1,775 | 1,917 | 2,224 | | 2,470 |
| Permanent employees turnover | 16.2% | 12.8% | 12.9% | | 12.7% |
| Talent satisfaction with their work at MCI | 6.6 out of 10 | 7.5 out of 10 | 7.5 out of 10 | | 7.67 out of 10 |
| Gender balance of women in senior management | 38% | 39% | 38% | | 41% |
| Hours of development and learning | 5,971 | 4,752 | 1,033 | | 1,131 |
| Percentage of project managers trained in health and safety | 35% | 53% | 30% | | 30% |
| Pro-bono and community service per talent per year | 4.24 hours/employee 5,970 total | 3,60 hours / employee 5,372 hours total | 3,68 hours / employee 6,317 hours total | | 3,77 hours / employee 7,816 hours total |
| Fundraising by MCI Talent (direct) | € 129,108 | € 28,670 | € 21,846 | | € 21,425 |
| Fundraising by MCI through pro-bono consulting (indirect) | Not measured | € 3,925,077 | € 1,471,653 | | € 1,855,404 |
Office Scorecard / Progress Reports
Alongside our KPI’s we have been utilising our Office Scorecard (called Progress Report) – a strategic performance management tool, renamed Progress Report – to benchmark office results in sustainability.
The report tracks the sustainability performance of individual offices with more than 15 employees against their peers.
It analyses 5 areas:
- Office Operations
- Event Operations
- Governance
- Talent and Community
- Sales
Summary of 2018
In 2018, to align with our revised sustainability approach and objectives (incl. SDGs), we had to make adjustments to cover the information we need to track and the goals we want to achieve in priority.
- 73% of our offices completed the progress report (100% of our larger offices)
- 78% average performance in Office Operations
- 63% average score in Talent and Community
- 24% increase in time invested in volunteering (close to an additional 1,500 hours compared to 2017)
Encouraging Improvement
These improvements are very encouraging as they show that more and more of our offices have a sustainability plan in place and implement sustainability SOPs into their operations and ways of working.
The number of hours dedicated to giving back to the community also shows that our talents truly care and feel responsible for making a difference.
Get In Touch
MCI Spain: Together for Children
In September talents have been able to accomplish their first mission: make Matthieu’s dream come true! 
This particular collaboration was part of the NGO’s project called ‘Barcelona Shares Food‘. The project aims at collecting surplus food from local companies in the hotel, catering and food sector and distributing it to social centres dedicated to people at risk of poverty or social exclusion in Barcelona region.
An eye-catching event to support local initiative
P
#
Recognising Australia’s sustainable excellence
affected by the Thailand Tsunami. The project was designed to help two communities:
Making tourism accessible to all