People & Culture
committed to the development and wellbeing of each individual at MCI.
We are building an organisation that is profoundly human…
“Living by growth, promoting entrepreneurship, believing in people and building fair relations are the core values on which we have and will continue to build our company.
People are the heart of everything we do, from accompanying our talents on every step of their journey with us, connecting millions of people around the world through events and experiences, to supporting the communities we live in. Our success depends upon the skills, capabilities and engagement of our talents. Over the years, we have continuously invested in learning and development, but are also promoting health and wellness.
As a responsible company and signatory of the United Nations Global Compact (UNGC), we want to have a positive impact on the people and the communities with which we directly and indirectly do business. We will continue to monitor, and improve where needed, our impact in our own operations and business relationships, notably in terms of human rights, gender equality and decent work. At MCI, we thrive on our diversity, one of our core values. Embracing our differences to work together around the world is a continuous journey fueled by passion from everyone, everywhere, every day.”
Joëlle Zumwald, Global Vice-President People & Culture.
Thriving on Diversity, Pressing for Progress
At the close of 2019, MCI employed 2,352 people (full-time equivalent), a slight decrease of 46 full-time employees from 2018. Our team originates from over 60 countries and speaks over 60 languages.
This diversity fosters an international mindset and understanding of society that enhances innovation and our ability to work cross-culturally to accompany our clients into new markets. We are building an organisation that actively promotes diversity in all its forms, including culture, ethnicity, age, gender, sexual orientation and physical ability. As a company, we strive for balance at all levels and throughout our global team.
We believe in people and thrive on diversity; selecting and promoting our staff based on their merit and qualifications, without discrimination or concern for race, religion, national origin, colour, sex, sexual orientation, gender identity or expression, age or disability. (Excerpt from MCI’s Code of Business Ethics).
Percentage of female talents
All MCI talents
On International Women’s Day 2019, which was under the theme #BalanceForBetter, we run an internal awareness campaign. Our talents shared through pictures and statements, their commitment to a gender parity mindset and how in their own way they can push for progress.
A Responsible Employer and Supplier
At MCI, we want to create long-term relationships with our talents that build personal success. 79% of our workforce currently have a permanent employment contract, 9% have fixed-term contracts, 7,5% are freelancers and 4,5% are interns/apprentices.
In 2019, 413 permanent employees said a fond farewell to MCI and 481 new permanent staff joined our team. Our permanent employees turnover rate was 16.3%.
Our strategy on diversity is very much driven by cultural diversity, but also by legal and regulations of the different countries where we operate. Our Group Sustainability team works with Group HR and local HR responsible to review our operations for human rights, labour rights impacts and compliance with laws (i.e., ILO), to improve our sustainability strategy, and develop new training and communication initiatives.
Also, we carefully monitor wage equality in the workplace at a country level and following local laws and regulations.
Recruiting and Developing Our Talent
“At the dawn of the past decade, we launched MCI Institute. With humble beginnings offering face to face programmes, Learning&Development (L&D) has since gone through a profound transformation. From providing educational programmes in multiple business, functional and leadership areas – to establishing a comprehensive digital learning ecosystem which includes our pioneering AI-powered Learning Recommendation platform, ‘RoSe,’ we have accelerated L&D’s strategy to be ‘future-ready’ in the era of the fourth industrial revolution. As the next decade unfolds, L&D at MCI will continue to adapt to the needs of the business. We continue to empower our talents to engage and grow their capabilities in the digital age.”
Avinash Chandarana – Global Learning and Development Director
Creating a learning culture; boosting performance
Talent development is powered by the MCI Institute – our global learning centre of excellence. The goal is to provide an environment for our talents to develop capabilities for high performance to serve our clients and drive tangible business results effectively.
From leadership development to technical and functional skills, we work to ensure that we offer our talents quality, innovative and relevant learning and development opportunities to help tackle ‘real-time’ on the job challenges.
The learning and development strategy is implemented through a blended learning model that includes the latest digital learning (AI) tools and resources, focusing on formal and informal learning channels with local, regional and global reach. Learning programmes are built on strong internal expertise and external partnerships with key industry associations and academic institutions, developed to meet the needs of the business as well as the individual.
Fuelling Dreams, the MCI Way
MCI Dream Day is a special moment when MCI employees come together to focus on their personal and professional dreams and recognise achievements to date. The goal of Dream Day is to fuel a culture of creation, self-actualisation and teamwork. It is not only about inspiration but about taking action and making a plan to fulfil these dreams. They are encouraged to work together to help each other achieve each other’s goals either in their local office or across the world.
We believe that the Dream Day activity contributes to our talents’ general sense of fulfilment working with MCI. When asked if they like the work environment and culture of their workplace, our talents rated MCI with 7.72/10 in our annual Talent Satisfaction Survey.
MCI Academies: Developing Leaders
The MCI Global Academy is the annual focal point of the Learning and Development calendar.
In 2019, close to 400 talents met in Cannes (France) for two intensive days of learning from subject matter experts, exchanging ideas, sharing experience and networking with their peers.
MCI Learning Weeks: Promoting Professional Development
The ‘Learning Week’ at MCI is about generating and sustaining enthusiasm for learning and development all year round. Designed and driven by local offices, the Learning Week is the opportunity to motivate talents with creative work-related activities that complement learning opportunities provided throughout the year. Learning Week’s empower offices to shape their programmes according to local needs to ensure maximum relevance, talent participation and engagement.
Health & Wellness Activities: Nurturing Our Talent
With tight deadlines, high-pressure projects and international travel, working in the strategic services and events industry can be both physically and emotionally demanding. This makes it especially important for MCI to promote health, nutrition and exercise programmes to enhance our employees’ wellbeing.
Listening to our talents
We undertake several surveys and interviews to engage with our talents, to understand their views on life and work at MCI, and to receive feedback regarding our sustainability programme.
1,420 talents completed the survey between September and October 2019. We had the highest response rate (63% of the total workforce) since we launched the engagement programme at MCI. The survey consists of 35 questions. Here below the highlights:
- Talents’ average satisfaction score is 7.53/10 (slight decrease compared to 2018, where the score was 7.67, but we are still close to our objective of “4/5 satisfaction score” )
- Talents’ average response to being asked if they are proud to work at MCI is 7.71/10 (- 2.1% compared to 2018)
- Talents’ average response if they trust their direct manager is 8.13/10 (- 2% compared to 2018)
- Average satisfaction regarding flexible working arrangement options (home office, flexible hours, job sharing, …) is 7.53 (-1.4 compared to 2018).
- The questions with the highest scores are “My colleagues and I have a good working relationship” (8.62/10) and “I feel that my work contributes to the achievement of my office’s goals” (8.06/10)
351 talents responded to a survey from March to April 2016::
- 91% said that MCI is a company committed to sustainability
- 62% of talents believe MCI’s Strategic Sustainable Solutions provides MCI with a competitive edge.
- 69% say they feel more engaged to work for MCI due to the sustainability programme.
- 42% have discussed MCI’s Sustainability Services with clients.
- 83% of MCI staff want to learn more about what their co-workers are doing around sustainability.