We are building an organisation that is profoundly human…

“At MCI, we focus on creating a culture of care and responsibility; where we all have an opportunity to play an important role. Our values dictate that we take care of our people, our communities and the environment, all of which are woven into our ways of working.

Our dream for the future is that sustainability becomes part of our DNA. That our talents feel empowered to take the lead when it comes to sustainability; doing what is right, adopting eco attitudes, and taking actions to make a difference at work and in the community.”

Joëlle Zumwald, Vice-President People & Culture.

Thriving on Diversity

At the close of 2017, MCI employed 2,113 people (full-time equivalent) in 60 offices, an increase of 236 full-time employees from 2016. Our team originates from over 66 countries and speaks over 60 languages.

This diversity fosters an international mind-set and understanding of society that enhances innovation and our ability to work cross-culturally to accompany our clients into new markets.  We are building an organisation that actively promotes diversity in all its forms including culture, ethnicity, age, gender, sexual orientation and physical ability. As a company, we strive for balance at all levels and throughout our global team.



  • 62% of our staff are women (64% in Europe, 62% in Asia Pacific, 24% in IMEA and 70% in Americas).
  • 32% of our team are under 30, 60% are between 30 and 49, and 7% are over 50 years old.
  • 38% of our management team are women.
  • 70% of our management team are between 30 and 49, and 30% are over 50 years old.

A Responsible Employer and Supplier

At MCI, we want to create long-term relationships with our talents that build personal success. 73% of our workforce currently have a permanent employment contract, 11% have fixed term contracts, 10% are freelancers and 5% are interns/apprentices.

In 2017, 695 permanent employees said a fond farewell to MCI and 1,116 new permanent staff joined the team. Our retention of permanent employees was 67%.

Annually the Group Sustainability team works with Group HR and other business units to review our operations for human rights and labour rights impacts, compliance with laws (i.e., ILO) and our performance. Combined with the input from our Stakeholder Engagement processes, this feedback is used to improve our sustainability strategy, and develop new training and communication initiatives. As a result of this process, we updated our Supplier Code of Conduct, integrated a new code of ethics into our Employee Induction and developed Anti-Corruption guidelines.

Recruiting and Developing Our Talent

Creating a learning culture

Talent development is powered by the MCI Institute – our global learning centre of excellence. The goal is to develop and implement a learning culture which transforms and inspires MCI talents to realise their professional potential.

From leadership development to technical and functional skills, we work to ensure that we offer our talents quality, innovative and relevant learning and development opportunities.

The learning and development strategy is implemented through a blended learning model, focusing on formal and informal learning channels with local, regional and global reach. Learning programmes are built on strong internal expertise and external partnerships with key industry associations and academic institutions, developed to meet the needs of the business as well as the individual.

Key Moments

Fuelling Dreams, the MCI Way

July 1st is MCI Dream Day – a special moment when MCI employees come together to focus on their personal and professional dreams and recognise achievements to date. The goal of Dream Day is to fuel a culture of creation, self-actualisation and teamwork. It is not only about inspiration but about taking action and making a plan to fulfil these dreams. Following Dream Day, our talents are invited to share their dreams on the MCI Intranet and on our MCI Dreamer Facebook page. They are encouraged to work together to help each other achieve each other’s goals either in their local office or across the world.

Dream Day 2017 was a huge success, with MCI talents around the world investing around 9,500 hours making plans for their future. We strongly believe that this has contributed to our talents’ general sense of fulfilment working with MCI. When asked if they like the work environment and culture of their workplace, our talents rated MCI with 7.53/10 in our annual Talent Satisfaction Survey.



MCI Academies: Developing Leaders

MCI Academies are the annual focal point of the Learning and Development calendar. They provide a unique opportunity to learn from subject matter experts, exchange ideas, share experiences, and network with peers.

MCI Learning Week: Promoting Professional Development

The Learning Week at MCI is about generating and sustaining an enthusiasm for learning and development all year round. Designed and driven by local offices, the Learning Week is the opportunity to motivate talents with creative work-related activities that complement learning which takes place throughout the year. It is shaped according to the need of the office to ensure maximum relevance, talent participation and engagement.

Listening to our talents

Every year we undertake a number of surveys and interviews to engage with our talents, to understand their views on life and work at MCI, and to receive feedback regarding our sustainability programme.

1,055 talents completed the survey (59% of total workforce) in August to November 2017:

  • Talents’ average satisfaction score is 7.53/10
  • Talents’ average response to being asked if they “have fun at work” is 7.62/10
  • Talents’ average satisfaction with their direct manager’s leadership is 7.70/10
  • Talents’ average agreement to whether they would recommend MCI as an employer to friends and family is 7.35/10

This survey is conducted every two years. Figures are based on 2016 survey.

351 talents responded in March to April 2016:

  • 91% said that MCI is a company committed to sustainability
  • 62% of talents believe MCI’s Strategic Sustainable Solutions provides MCI with a competitive edge.
  • 69% say they feel more engaged to work for MCI due to the sustainability programme.
  • 42% have discussed MCI’s Sustainability Services with clients.
  • 83% of MCI staff want to learn more about what their co-workers are doing around sustainability.

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