Office Operations

Committed to integrating principles of sustainability consistently into the daily work of our teams and operations. With quality as a quest, we constantly evolve and innovate – pushing the boundaries of our systems and procedures.

Our Approach

The Sustainability Champion in each office is responsible for leading a local team and working with management to create an annual Sustainability Plan with clear objectives and deliverables for their office. The plan focuses on both improving sustainability performance within the office and on client projects. We benchmark performance between our offices using Progress Reports and Balanced Scorecards.


Sustainable Working Environments

All MCI offices are guided to implement sustainable office operations and to reduce their environmental impact. Programmes run from energy consumption reduction, sourcing clean energy, reduce water consumption, smart printing practices, catering healthy and sustainable for internal events, recycling or banning single use plastic.

When opening a new office or moving to a new location, we encourage our offices to give preference to a building with an eco-certification. For example, our Paris office moved to new premises in 2017, they opted for a building which has received the French green building certifications (HQE and BREEAM) for being super energy and water efficient, while using the most eco-responsible materials possible during construction.

The office has also contracted a new recycling service (Les Joyeux Recycleurs) that allows them to recycle over 5 waste streams – including paper, aluminium cans, glass, plastic and even coffee capsules!

Facilities to increase the welfare of the employees have been installed, including relaxation lounges, a foosball table, and a spacious rooftop terrace for lunch breaks on sunny days. When it comes to sustainability, they walk the talk!​

Digitisation – The Cloud


In 2018, we continued our ambitious process of “walking into the cloud”, migrating and outsourcing MCI’s servers to a Cloud-based infrastructure to considerably reduce our environmental footprint. Our data is hosted in Microsoft and Interoute data centres which have both implemented sustainable technologies and solutions that significantly increase energy efficiency while reducing the CO2 consumption of their data centres.

We aim to continuously reduce our IT footprint. MCI upgraded most of its IT equipment. New machines are highly efficient and eco-labelled where possible, and the replaced equipment recycled or donated.

We are currently working on the implementation of new telephony and videoconferencing solutions for inter offices collaboration, reducing travel needs.

Ultimately, our goal is that MCI will no longer have to maintain an energy-sapping IT environment.

Measuring our Emissions


We are voluntarily reporting our carbon emissions and we collect data on our business travel and building energy consumption.

85% of MCI’s internal carbon emissions are created by the air travel of our staff, with office energy usage accounting for the remaining 13% of our internal footprint.

Our internal emissions

Our total greenhouse gas emissions was 7,888 metric tons of CO2 equivalents (tCO2e) in 2018. The average emission equates to 3.8 tCO2e per talent. This represents an increase from 2017, as our offices in US, which are recent acquisitions – are now also included in the calculation.

We have reduced the intensity of carbon emissions per talent by more than 13% since 2010. Our goal is to reach 20% by end of 2020.


Emissions From Client Events

We estimated the 2018 carbon footprint of the events we have organised for our clients at 1MM metric tons CO2e. In 2018, we welcomed over 1.6 million delegates to our events. With our client event emissions representing over 99% of our total footprint, they are clearly one of our key material issues.

These Scope 3 Emissions provide one of our key business challenges, as our core services involve bringing people together and transporting people around the world – a major cause of carbon emissions.

To reduce these client-created emissions we need to constantly innovate actions to offer better meeting solution technologies, rethink where we locate events, educate and raise awareness about sustainability within our value chain, and create new services to help our clients. This is driving us to focus energy and resources into developing an industry leading digitisation strategy.


Our Carbon Measurement Methodology

Our Greenhouse Gas (GHG) measurement processes follow the UK Government’s Defra GHG Reporting guidelines and the WRI Greenhouse Gas Protocol. We report using Carbon Dioxide Equivalents CO2e, which account for carbon emissions and other more potentially damaging greenhouse gases (SF6, CO2, CH4, NO2, HFCs, PFCs). Our emissions factors are obtained from Defra.

Going Climate Neutral

Over the years, we have taken actions to reduce our carbon emissions by being more efficient and encouraging our offices to green their operations.

In 2017, we pushed our commitment one step further by compensating unavoidable emissions. We decided to partner with Cool Earth, a non-profit organisation that works alongside rainforest communities to halt deforestation and its impact on climate change.

Cool Earth was our preferred option as we wanted something real and measurable, with a significant positive impact on our environment. We also like Cool Earth’s approach of putting people first; very much aligned with MCI’s Core Values.

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