GRI Content Index
MCI’s reporting follows the Global Reporting Initiative Standards Guidelines.
The GRI Standards are the first global standards for sustainability reporting. They feature a modular, interrelated structure, and represent the global best practice for reporting on a range of economic, environmental and social impacts.
We currently report in accordance with the GRI Standards Reporting Guidelines: Core option. The guidelines require that the Group reports in accordance with GRI on our strategy, our profile, our management approach, and our performance.
2019 GRI Content Index
Strategy and Analysis
| Profile Disclosure | Description | Level | Cross-reference/Direct answer |
|---|---|---|---|
| GRI 102-14 | Statement from CEO |  | Message from the CEO |
| GRI 102-15 | Describe key impacts, risks and opportunities. Section 1: Organization's key impacts on sustainability and effects on stakeholders. Section 2: The impact of sustainability trends, risks and opportunities on the organization. | | Stakeholder Engagement and Materiality |
Organizational Profile
| Profile Disclosure | Description | Level | Cross-reference/Direct answer |
|---|---|---|---|
| GRI 102-1 | Organisation name | | About Us |
| GRI 102-2 | Activities, brands, products and services | | About Us |
| GRI 102-3 | Location of headquarters | | MCI HQ is located in Geneva, Switzerland. Complete list of offices; MCI Offices |
| GRI 102-4 | Location of operations | | MCI Offices |
| GRI 102-5 | Ownership and legal form | | About Us |
| GRI 102-6 | Markets served (Geography, sectors, types of clients) | | MCI Offices What we do |
| GRI 102-7 | Scale of the organisation; total # of employees, operations, Net sales, total capitalization, quantity of products used | | About Us |
| GRI 102-8 | Information on employees | | People & Culture |
| GRI 102-9 | Supply chain | | Supply Chain Management & Procurement |
| GRI 102-10 | Significant changes to the organisation and its supply chain | | Our Reporting |
| GRI 102-11 | Precautionary approach addressed by the organization | | MCI has a range of risk assessment and management processes across our business. In addition, we have analyzed our environmental impacts and implemented a precautionary approach by setting goals to reduce our greenhouse gas emissions and other environmental impacts. Our Reporting More information: Office Operations Supply Chain Management & Procurement Materiality |
| GRI 102-12 | External initiatives | | UN Global Compact COP |
| GRI 102-13 | Membership of associations | | Industry Collaboration |
Stakeholder Engagement
| Profile Disclosure | Description | Level | Cross-reference/Direct answer |
|---|---|---|---|
| GRI 102-40 | List of stakeholder groups | | Stakeholder Engagement and Materiality |
| GRI 102-42 | Identifying and selecting stakeholders | | Stakeholder Engagement and Materiality |
| GRI 102-43 | Stakeholder engagement approach | | Stakeholder Engagement and Materiality |
| GRI 102-44 | Key topics raised throughout stakeholder engagement | | Stakeholder Engagement and Materiality |
Report Profile
| Profile Disclosure | Description | Level | Cross-reference/Direct answer |
|---|---|---|---|
| GRI 102-45 | Entities included in the consolidated financial statements | | Online - MCI Annual Report |
| GRI 102-46 | Defining report content and topic boundaries | | Stakeholder Engagement and Materiality |
| GRI 102-47 | List of material topics | | Stakeholder Engagement and Materiality |
| GRI 102-48 | Restatement of information | | Our Reporting |
| GRI 102-49 | Changes in the reporting period | | Our Reporting |
| GRI 102-50 | Reporting period | | Jan 1st to Dec 31st 2019 |
| GRI 102-51 | Date of previous report | | Our latest report was issued in June 2019, and covered the period from Jan 1st to Dec 31st 2018. |
| GRI 102-52 | Reporting cycle | | Annual |
| GRI 102-53 | Provide contact point | | erica.fawer@mci-group.com |
| GRI 102-54/55 | Claims of reporting in accordance with the GRI Standards GRI Index | | MCI report in accordance with GRI Standards, Core Level. This is the content index. |
| GRI 102-56 | External assurance |  | Silver Rating, Ecovadis |
Governance
| Profile Disclosure | Description | Level | Cross-reference/Direct answer |
|---|---|---|---|
| GRI 102-18 | Governance structure | | Governance |
| GRI 102-19 | Delegating authority | | Governance |
| GRI 102-20 | Executive-level responsible for economic, environmental and social topics | | Governance |
| GRI 102-21 | Consulting stakeholders on economic, environmental and social topics | | Stakeholder Engagement and Materiality |
| GRI 102-22 | Composition of the highest governance body and its committees | | Governance |
| GRI 102-25 | Conflict of interest | | Ethics |
| GRI 102-26 | Report highest governance body's roles in development of values towards sustainability impacts | | Governance |
| GRI 102-32 | Highest committee that reviews sustainability report | | Governance Executive Committee and Advisory Board |
Ethics and Integrity
Economic Performance
| Profile Disclosure | Description | Level | Cross-reference/Direct answer |
|---|---|---|---|
| GRI 201-1 | Direct economic value generated and distributed | | About Us Financial Results in MCI Annual Report |
| GRI 203-2 | Indirect economic impacts | | Stakeholder Engagement and Materiality Community & Giving Back |
| GRI 204-1 | Proportion of spending spent on local suppliers | | Supply Chain Management & Procurement |
Environmental
| Profile Disclosure | Description | Level | Cross-reference/Direct answer |
|---|---|---|---|
| GRI 302-1 | Energy consumption within the organisation | | Measuring our Emissions |
| GRI 302-2 | Energy consumption outside of organisation | | Measuring our Emissions |
| GRI 305-1 | Scope 1 GHG emissions | | Measuring our Emissions |
| GRI 305-5 | Reduction of green house gas (GHG) emissions | | Measuring our Emissions |
Social
| Profile Disclosure | Description | Level | Cross-reference/Direct answer |
|---|---|---|---|
| GRI 401-1 | New employee hires and employee turnover | | People & Culture |
| GRI 404-1 | Average hours of training per year and per employee | | Key Performance Indicators - People |
| GRI 404-3 | Percentage of employees receiving regular performance and career development reviews | | People & Culture |
| GRI 405-1 | Diversity of governance bodies and employees | | People & Culture |
| GRI 403-6 | Promotion of worker health | | Safety & Security |
| GRI 413-1 | Operations with local community engagement, impact assessments, and development programmes | | Community & Giving back |
| GRI 416-1 | Assessment of the health and safety impacts of products and service categories | | All our events are assesses using our proprietary event audit tool Safety & Security |
Our Approach to Setting Boundaries
Click on our issues to learn about how we set our boundaries and track performance using the GRI Standards reporting framework:
Talent Wellbeing
Nurturing our talents’ well-being so that they live their personal and business dreams, and are happy and healthy.
- Boundary: The primary impacts of our talent well-being occur within MCI and help us ensure we maintain and retain the quality and happiness of our people. However the well-being and attitude of our Talent also have an impact outside of MCI on our clients, partners and our industry.
- GRI Aspects:
- Diversity and Equal Opportunity
- Employment
Covered in People & Culture
Talent Development
Cultivating a diverse workforce that thrives on diversity and promotes entrepreneurship, development and fun.
- Boundary: The primary impacts of developing our talent occur within MCI help us ensure we maintain the quality and well-being of our people. However, the knowledge, competence, and integrity of our workforce also have an impact outside of MCI on our clients, partners and our industry.
- GRI Aspects:
- Training and Education
Covered in People & Culture
Health and Safety
Promoting and managing a healthy and safe working environment for employees, partners and clients.
- Boundary: The primary impact of health and safety is on the well-being of our employees and our clients. They also indirectly affect our suppliers and potentially the local community where our events are held.
- GRI Aspects:
- Occupational Health & Safety
- Customer Health & Safety
Covered in Safety & Security
Community Citizenship
Engaging our people to create meaningful, long-term value for our local communities and society.
- Boundary: The impact of our work on the community is largely felt by our employees and the communities in which we live and work. We strive to build a company that has a culture of care and responsibility. We have found that helping our people engage in meaningful community activities has positive impacts on their well-being and motivation.
- GRI Aspects:
- Indirect Economic Impacts
- Local Communities
Covered in Our Community
Climate Change
Understanding climate change in order to understand the potential and actual effect on our business, and managing our emissions as a way to contribute to addressing the challenge of climate change.
- Boundary: Our internal GHG emissions occur under our operational control and under the control of our employees. Our primary areas of impact are air travel, commuting and energy consumption in our offices. In each of these areas, we aim to find a balance between reducing our impact while maintaining the level of service and quality for our clients. 99% of our total emissions are created by the events we organise for our clients. We have little control over these but can influence. The quality and breadth of the digital solutions we use and offer our clients is material. The Carbon Emissions section explains our boundaries and scope of GHG measurement.
- GRI Aspects:
- Emissions
- Energy
- Transport
- Products and Services
Covered in Office Operations / Carbon Emissions
Waste and Resource Usage
Reducing the key environmental impact of events.
- Boundary: The events industry creates significant levels of waste and uses a lot of materials to build live experiences. The primary impact of this is felt economically by our clients, and environmentally outside of our organisation and in the community.
- GRI Aspects
- Effluents and Waste
- Materials
Covered in Our Carbon Footprint
Financial Performance
Creating economic value for our shareholders, staff, and other stakeholders.
- Boundary: The primary impacts of business performance occur within MCI. However, indirectly, stakeholders outside the organisation including MCI’s clients, suppliers, regulators and communities where we live and work, can also be impacted.
- GRI Aspects:
- Economic Performance
Covered in About Us, Progress report and KPIs, Clients & Events
Quality
The quality of our services is our life insurance policy. Without quality, we will fade away.
- Boundary: The primary impacts of quality occur within MCI, with our suppliers and most importantly for our clients. It’s a fundamental ingredient of business success.
- GRI Aspects:
- Economic Performance
Covered in About Us, Progress report and KPIs, Clients & Events
Business Ethics
Setting a tone and providing the systems needed for consistent ethical behavior, independence, and compliance with all client, legal and industry requirements.
- Boundary: Providing strategic solutions and managed services in compliance with all legal and industry requirements is essential to the success of our business and integrity of our brand and therefore, to our employees. The integrity with which we conduct our business, in turn, is important to our clients; shareholders, regulators (governments), and associations to which we belong.
- GRI Aspects:
- Compliance
- Anti-Corruption
- Non-discrimination
- Anti-competitive Behavior
Covered in Ethics, Governance, Supply Chain
Industry Collaboration
Being a leader in sustainable business as a catalyst to force us to continually innovate and improve.
- Boundary: The Thought Leadership of MCI impacts the development of our talents, our brand reputation and our business success. Its impacts are therefore inside of MCI and with our clients and our industry.
- GRI Aspect:
- Legacy
Supply Chain
Engaging our supply chain to help us and our clients achieve our sustainability goals.
- Boundary: The sustainability impacts of our supply chain directly affect MCI, our talent and our clients. Indirectly they also affect the community (ie waste, pollution, disturbance, labour rights). This is a critical area for MCI as there is wide variance in performance between suppliers and regions.
- GRI Aspects:
- Supplier Assessment for Labour Practices
- Supplier Environmental Assessment
Covered in: Supply chain management
More information is available in Our Reporting.
Get In Touch
MCI UK have been supporting the incredible Royal National Lifeboat Institution (RNLI) throughout 2019. This charity saves lives at sea 24 hours a day, and solely relies on volunteers and supporters to run their lifesaving service.
Promoting Mental Wellbeing
MCI France Team and our partner Hilton Hotels & Resorts joined forces to clean up the streets of Paris city. This “Clean Walk” was a great opportunity to raise awareness on waste reduction and recycling.
Growing Moustaches for the good cause
Our Spain team got together to be part of the Blood Donor Marathon in Barcelona.
MCI Spain Talents donated 500 new blankets to the non-profit foundation Fiet Gratia, an organization which objective is to create opportunities for social and economic development to the most disadvantaged.
Talents from MCI Baltimore rolled up their sleeves to help 
Leaving A Positive Legacy
MCI Australia has been a long-term supporter of the Nelune Foundation, one of the country’s three national charities. Once again in 2019, the team provided pro-bono assistance to the Foundation on their annual fundraising event, the Lilac Ball. This year’s edition was a huge success, raising over €1,2 million to support the Foundation’s mission. The event’s great outcome will boost the Foundation’s efforts in providing psychological and practical support for public hospital and underprivileged cancer patients. It will also help funding research fellowship and building a new Survivorship Centre at Randwick Hospital for cancer survivors.
Few days later, MCI Australia team made another great success at Little Big Steps annual fundraising gala. Little Big Steps works to provide help, encouragement, hope and better health to kids with cancer. For this year’s event, MCI provided pre-event and onsite management, as well as design work for the NGO. The gala, held on 12 September, was a sell-out event with 270 guests attending and a staggering €50,000 raised.
In 2019, MCI Brussels partnered with Familie Redlich to organise the second edition of the travelling exhibition “Ocean Plastics Lab” (OPL) in Brussels. This initiative launched by the German Federal Ministry of Education and Research with the support of the European Commission and the German Marine Research Consortium aimed at showcasing the contribution of sciences to understand and tackle the problem of plastic pollution in the oceans.
eva and Dorier Switzerland joined forces to bring the Swiss Red Cross Ball to life last October. For the 2019 Ball, the theme ‘Brighten the Lives of Our Elders’ aimed at assisting vulnerable elderly people in Armenia and Geneva. The 17th edition of the gala held in Geneva was attended by more than 500 guests, including many Swiss and international celebrities.
In December 2019, UNHCR, the UN Refugee Agency and the Government of Switzerland have jointly hosted the first Global Refugee Forum (GRF), co-convened by Turkey, Germany, Ethiopia and Costa Rica.
The MCI Malaysia team dedicated some of their time to organise a youth football challenge with grassroot development in mind. The MCI team invited 28 football clubs and paid personal visits to orphanage homes and under-privileged communities, invited them, funded their transportation and provided them food allowance so that they could also participate in the game.
Given the real success and positive feedback from everyone involved, MCI Nordics reconducted the experience for the Autumn school break. Families were welcomed at a spa hotel in central Stockholm. The first part of the day was dedicated to games, with a soap bubble artist and magicians. After lunch, the “cinema” room opened up, starring “Alvin and the Chipmunks” movie with some popcorn. The day was full of laughter, smiles and excitement.
On Human rights Day, MCI Geneva lent its expertise to the first edition of the Young Activist Summit. An occasion that brought together a panel of young female activists led by 2018 Nobel Peace Prize winner, Nadia Murad.
Recognising Australia’s sustainable excellence