Key Performance Indicators

Tracking Performance and Progress

To understand how we manage performance and track our success, please open and explore the following three areas. They show the annual key performance indicators, highlighting the progress we have made since 2010 as well as areas where we have challenges.


Key Performance Indicators 2016 - Profit

Action AreasProgress 2010Progress 2011Progress 2012Progress 2013Progress 2014Progress 2015DevelopmentProgress 2016
Total Turnover (Millions of Euros)216.0252.0280.0339.4327.8404.0increase418.3
Gross margin
(Millions of Euros)
Offices around the world454748555960no change60
Corporate investment in sustainability (Euros)115,000173,000174,000149,505155,000
Number of events organised about CSR, Energy and Sustainability15 events organised89153152170128decrease112
Percentage of RFPs responses and sales proposals that include content on sustainability and MCI solutionsNot measured 54%60%73%80%80%decrease69%
Number of offices with sustainability plans and reporting40%65%71%55%60%73%no change73%
Percentage of suppliers compliant with MCI Code of Conduct< 20% of our strategic partners50% of our strategic partners57% of our strategic partners73% of our global preferred partners100% of our global preferred partners and a 33% of all suppliers100% of our global preferred partners and a 33% of all suppliersdecrease100% of our global preferred partners and a 22% of all suppliers


Key Performance Indicators 2016 - Planet

Action AreasProgress 2010Progress 2011Progress 2012Progress 2013Progress 2014Progress 2015DevelopmentProgress 2016
Carbon emissions per talent4.1 tonsCO2e/talent3.6 tonsCO2e/talent3.0 tonsCO2e/talent3.4 tonsCO2e/talent2.5 tons CO2e/talent
3.1 tons CO2e/talentincrease3.7 tons CO2e/talent
Number of our offices supplied by renewable energy9%13%10%13%33%
Offices recycling 3 waste streams or more20%26%28%26%66%80%decrease66%
Percentage of events assessed for sustainability, health and safety risksn/a12%76%78%87%


Key Performance Indicators 2016 - People

Action AreasProgress 2010Progress 2011Progress 2012Progress 2013Progress 2014Progress 2015DevelopmentProgress 2016
Number of talents9571,1141,2981,5021,6471,771increase1,877
Retention of permanent employees87.0%83.2%89.2%88%83%81%decrease69%
Talent satisfaction with their work at MCINot MeasuredNot Measured80%7 out of 10 (fairly good)7.2 out of 10 (fairly good)6.6 out of 10 (fairly good)increase7.5 out of 10 (fairly good)
Gender balance of women in senior management27%38%39%40%38%38%increase39%
Hours of development and learning 5,0188,62410,99610,69111,0005,971decrease4,752
Percentage of project managers trained in health and safetyn/an/a60%60%n/a35%increase53%
Pro-bono and community service per talent per year1 hour / employee
880 hours total
1 hour / employee
1253` hours total
1 hour / employee
1,481 hours total
2.23 hours / employee 3,330 hours total3.95 hours/ employee 5,409/ total
4.24 hours/employee
5,970 total
5,372 hours total
Fundraising by MCI Talent (direct)€ 74,086€ 208,597€ 480,365€ 320,542 € 284,790€ 129,108decrease€ 28,670
Fundraising by MCI through pro-bono consulting (indirect)Not measuredNot measuredNot measuredNot measuredNot measuredNot measuredincrease€3,925,077

Office Scorecard

Since 2012, alongside our KPI’s we have been utilising our Office Scorecard – a strategic performance management tool – to benchmark office results in sustainability.

The scorecard tracks the sustainability performance of individual offices with more than 15 employees against their peers. It analyses 5 areas:

  • Office Operations
  • Event Operations
  • Governance
  • Talent and Community
  • Sales

Summary of 2016

The average office benchmark score in 2016 was 52% (2% higher than 2015). These scores are somewhat lower than those recorded in 2014 (64%) and 2013 (65%) as an adjustment was made to the scorecard metrics making it more difficult to score highly, thus challenging our ofices to push themselves further. There has been no change in the percentage of reporting offices compared to 2015 (73% of total offices and 100% of MCI offices with more than 15 permanent staff).

  • 11% of offices report they are volunteering more than 8 hours per talent (a 5% decrease from 2015) and the collective hours invested in volunteering has decreased by 10%, with talents investing 3.6 hours each.
  • 66% of offices are assessing sustainability and safety on over 80% of events (19% increase from 2015).
  • 69% of offices integrate sustainability information into their large proposals (down from 70% in 2015).

Inspiring Improvement

It is important to note that even the lowest performers are compliant with our core sustainability requirements and exceed industry norms. Our HQ Sustainability Team is providing specific support to offices that need to improve and the chart demonstrates that significant improvement can be made quickly.

Our 2017 goal is a minimum performance of 60% by all offices.